Refund policy
DJPDX503Cards Return & Refund Policy
At DJPDX503Cards, we want buyers to feel confident purchasing from us. Because trading cards and collectibles are condition-sensitive products, all return requests are reviewed and authorized individually. Eligible items may be returned within 30 days of delivery, subject to the terms below.
30-Day Return Request Period
You have 30 days from the date your order is delivered to contact us and request a return. A return is not automatically approved simply because it is requested within the 30-day period. The item must meet the eligibility requirements described in this policy.
To be eligible for an approved return:
- The item must be returned in the same condition in which it was received.
- All original packaging, protective materials, holders, cases, or other included items must be returned with the product.
- You must provide your order number or other proof of purchase.
- The return must be requested and authorized by DJPDX503Cards before the item is sent back.
Items returned without prior authorization may not be accepted.
Trading Cards
Raw / Ungraded Cards
Condition assessments of raw trading cards can be subjective. We make every reasonable effort to accurately represent the condition of each card.
Photographs of the actual card are provided whenever possible. Listing photographs are considered part of the item's description and condition disclosure, so please review all available images carefully before purchasing.
Purchase of a raw card does not guarantee that the card will qualify for grading or receive any particular grade from PSA, SGC, BGS, CGC, or any other third-party grading company.
A difference of opinion regarding the condition or potential grade of a raw card does not, by itself, mean that the item was inaccurately described.
Raw cards must be returned in the same condition in which they were received.
Graded Cards
Graded cards must be returned with their original third-party grading holder or slab intact and in the same condition in which it was received.
Cards with grading holders that have been opened, altered, cracked, damaged, tampered with, or otherwise modified after delivery are not eligible for return.
The grade assigned by a third-party grading company is the opinion of that grading company. DJPDX503Cards does not independently guarantee or warrant third-party grades.
Sealed Trading Card Products
Factory-sealed trading card products—including hobby boxes, value boxes, blaster boxes, packs, and other sealed collectibles—are eligible for return only if they remain:
- Unopened
- Factory sealed
- In their original condition
Products that have been opened, unsealed, had factory wrapping removed, or otherwise altered after delivery are not eligible for return.
Non-Returnable Items
The following items are not eligible for return:
- Opened or unsealed trading card products
- Items that have been altered or damaged after delivery
- Graded cards with altered, opened, cracked, damaged, or tampered-with holders
- Gift cards
- Items specifically identified as final sale, when permitted by applicable law
Please contact us before purchasing if you have questions about whether a particular item is eligible for return.
Damaged, Incorrect, or Problem Orders
Please inspect your order when it arrives.
If your order arrives damaged, you receive the incorrect item, or there is another material problem with your order, please contact us as soon as possible at orders@djpdx503cards.com.
Please include:
- Your order number
- A description of the issue
- Photographs of the item
- Photographs of the shipping packaging when shipping damage is involved
Please retain all original packaging and shipping materials until the issue has been resolved. Do not discard the original packaging or shipping materials while your claim is being reviewed, as they may be required for a carrier claim.
If the return results from an error by DJPDX503Cards or an eligible shipping-related issue, we will work with you on the appropriate resolution and applicable return shipping costs.
Return Shipping
For standard returns that are not the result of an error by DJPDX503Cards or an eligible shipping-related issue, the buyer is responsible for return shipping costs.
Returns must be shipped using a trackable shipping service and packaged securely.
We recommend purchasing appropriate shipping insurance for higher-value returns. The buyer is responsible for ensuring the returned merchandise is adequately packaged for transit.
DJPDX503Cards is not responsible for returned merchandise that is lost or damaged while being shipped back to us, except where otherwise required by applicable law.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at orders@djpdx503cards.com.
Cancellation requests are reviewed individually and are not guaranteed.
Orders that have already been processed, packaged, fulfilled, or transferred to the shipping carrier may no longer be eligible for cancellation.
If an order cannot be canceled, any available return options will be governed by this Return & Refund Policy.
Exchanges
We do not offer direct product exchanges.
If you would like a different item, the simplest process is to return the original eligible item in accordance with this policy and place a new order for the desired item.
Refunds
Once your authorized return has been received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will be issued to your original payment method.
Please remember that your bank, credit card company, or payment provider may require additional processing time before the refund appears in your account.
Original shipping charges are generally non-refundable unless the return results from an error by DJPDX503Cards, an eligible shipping-related issue, or another situation in which those charges are required to be refunded.
How to Request a Return
Before returning an item, contact:
Please include your order number and reason for the return.
We will provide return instructions after reviewing your request.
Please do not send merchandise back without first contacting us.
Questions
Questions regarding returns, refunds, card condition, cancellations, or an order can be sent to:
DJPDX503Cards
orders@djpdx503cards.com
djpdx503cards.com
Nothing in this policy is intended to limit any rights or remedies available to consumers that cannot be waived under applicable law.
Last updated: August 15, 2026